Frequently Asked
Questions

  • Make sure you have enough room to comfortably do movements like squats and lunges. We recommend clearing a space about 10’ x 5’.

  • There is a potential that a mirror can disrupt a screening. Please avoid placing the camera in front of large mirrors.

  • Sometimes, bright light from windows can affect a screening. Please avoid placing the camera in front of large windows.

  • Please avoid dark and baggy clothing. Light colors and tight clothes lend to the best screens.

  • Make sure you have enough room between the cameras so they don’t interfere with eachother. We recommend testing your set-up prior to the screening.

  • No, please have your client wear socks or go barefoot.

  • Sometimes hats and facial hair can affect the camera. If you notice an issue, please remove the hat or put a blue medical mask over the beard.

  • No, please avoid having other people in the background of the camera while completing the assessment.

  • We recommend only using the camera outdoors if you are able to be under shade, like a tent. Bright light can affect the results.

  • Yes, the camera is portable. As long as you have wifi you can take it wherever you’d like.

  • This means your camera isn’t fully connected. Try unplugging all of the cords and trying a different USB port on your computer. The goal is to get a solid white light.

  • This means you are good to go! Your camera is working properly and you should be ready to continue setting the system up.

Have a question that’s not listed here?
Contact us below!

24/7 Customer Support

Email support@kinotek.com